Claudia H Xrf

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Verified Reviewer
| map-marker Tivoli, Lazio

NO way to speak to a live human to make arrangements and get answers!!

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I suppose the first hint was the fact that I couldn't find a US number. This, in SPITE of LOTS of flights from Florida to South America.

But can I ask a question? Apparently NOT! I DID finally get into their "chat" feature, but is just a ROBOT telling you to go to Just Answer, pay money, and find out that it has NOTHING to do with Copa or the question that you were asking! Are they just trying to say *** Y___??

I get it: they are NOT going to speak to customers, so I guess I will go to an airline who WILL. I used to like Copa, but my view of them just went down in FLAMES! They owe me a refund for what I spent at Just Answer which has NO customer service for COPA!!

How stupid or mean! What is WRONG with Copa?

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Pros:
  • Were once a nice airline with good service and fine personnel
Cons:
  • No customer service--make it impossible to communicate with them

Preferred solution: Answers about their service for a future flight (or more). Just a human with some knowledge and a phone number would be fabulous!

User's recommendation: Go elsewhere. This company doesn't like or care about its customers. And there is NO proof of purchase, I couldn't get that far!!

Aleksandra L Lfr

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Verified Reviewer
| map-marker Kranj, Kranj

Delayed flight

Hello!

Booking reference: UNSEIA

Date of flight : 22.9.2023 ( Panama City-Costa Rica- Paris- Ljubljana connections)

Due to delay of my flight from Panama city to Costa Rica( copa airlines) I lost my flight from Costa Rica to Paris( airfrance) Another flight was handled from Copa Airlines and expenses were covered by Copa airlines ( very well handeled) But I had my seats reserved for my first flight, Costa Rica- Paris ( which i lost) and i reserved another seats for my second flight ( same flight, next day) . Can I get refound for my first flight's seats because I paid my seats for nothing, since i lost my flight.

Also sam thing for another connecting flight I reserved my seat for my connecting flight Paris- Ljubljana which I also obviously lost...

So I would like refound for that one too.The day after I flew from Paris - Venice because there wasn't an option to book another flight to Ljubljana.

Is there a chance I can get my expenses back because I needed to travel from Venice to Ljubljana on my own.

I hope It's understandable and we can find solution. Have a great day!

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Wendie S Hst

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Verified Reviewer

Medical emergency

I need to get ahold of someone ASAP to get proper seating and wheelchair assistance. Just had a total knee replacement and now having to return home due to medical emergency.
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Loss:
$250
Cons:
  • Unable to reach anyone

Preferred solution: Assistance with proper seating (extra leg room window seat) and wheelchair assistance due to a recent total knee replacement and unexpected medical emergency.

User's recommendation: Don't fly Copa!

Anonymous
map-marker Royse City, Texas

Horrible service

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Just horrible strong accent hard to understand went around and around for three hours. Until I just cancel
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User's recommendation: Don’t

Ramneek k Sdb

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Verified Reviewer

Need Issuance access With COPA Airline

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I am experiencing access issues with Copa Airlines , not able to issue tickets on my ARC, Please find below my agency details: Legal Name: Hot Flight Deals Inc DBA Name: Hot Flight Deals Inc ARC Number: 5372**** Remember I dn't have RL and Etickets number .
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Mackenson S Wlx

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Verified Reviewer
| map-marker Harrow, England

Missing Luggage

Updated by user Sep 23, 2023

I don’t know

Original review Sep 16, 2023
Thats not a good company missing my luggage no 1can help me out CM 441 flying pty Miami date 13 September ticket 230218****561
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Preferred solution: Deliver product or service ordered

User's recommendation: Bad

Ijeoma Tuz

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Verified Reviewer
| map-marker The Bronx, New York

Horrible

Copa Airlines - Horrible
Copa recorded ny name incorrectly when I tried to book my flights. I am having difficulties getting in touch with a customer.
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User's recommendation: Absolutely not

Zoe Q Eym

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Cannot call this company to edit my name on my plane ticket

Copa Airlines - Cannot call this company to edit my name on my plane ticket
The spelling Zoe Jemima quick middle name is spelt incorrectly (jemina) on the ticket and I need it to be changed to the correct spelling which is (Jemima). The booking number for flight is 6JLTOK the order number is MF79ZV.
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Anonymous
map-marker Johannesburg, Gauteng

Complaints for poor customer service

I sent many emails regarding confirmation of ok to board message. But not even a single reply from copa airlines customer service or sales service. So far very poor customer service response. No attentions for customer
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Anonymous
map-marker Stockton, California

Professional

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The person I spoke on the phone was professional patient and sufficient in the service that she provided.
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Anonymous
map-marker Agawam, Massachusetts

To book a flight from Boston to San Jose airport in Costa Rica

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We love, Copa Airlines whenever possible we like to fly Coppa. It reminds us of the old days when airlines used to care about their customers.
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Terry M Mku
map-marker Cali, Valle Del Cauca

Minor Child Left in Foreign Country if you Don't Pay!

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COAP had multiple issues during my recent trip to Colombia, including telling us my son was a no show and never boarded the flight leaving the United States then canceling his return flight home then strong arming us to pay to have him put back on his original flight with his family. If we did not pay they would leave him in Panama for more than 2 hours alone with no adult supervision.

They wanted this to happen even though they somehow lost his information in the system showing he never left the United States just days before.

COAP is an uncompassionate money hungry airline who doesn't care about their customers or their families just how much money they can make. Find another way to travel with your family it will be safer and ultimately cheaper than COPA Airlines.

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Loss:
$1000
Pros:
  • Flight staff is great
Cons:
  • Everything else

Preferred solution: I would like them to apologize for everything they put us through and refund the additional charges we were strong-armed to pay by their agents to get my son home safely.

User's recommendation: Fly with Someone else

Dalan Tov
map-marker Medellin, Antioquia

Reclamos desde hace mucho sin solución

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norteumca metroetroetroejea míresolvieron mi problemamaNaciones Unidas Delaware las millas yo continuaciónAbun compañíametropanel 10.000.000 unoshocorrióo un mi apArkandecirCe. Ytmingo un credito mensaje directoyo 800.000 páginaentoncess colombianos desde octubrey de 2.022 tunñoseo tuhastaiZar mil graciassi espero estCraz resuelvan mi pagrobaremmamamá
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User's recommendation: Ninguna

Clauidia R

Compre un vuelo y no me

No me respondo atencion al cliente nesecito informacion y detalles de mi equipaje comprado en mi vuelo
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Preferred solution: Deliver product or service ordered

Dyanne P Equ

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Verified Reviewer

Baggae not found

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I came My flight was on the date of 23 of May. Out of Vix (eurico salles) that went to airport at Belo Horizonte (confins) after it went to Panama City and Boston.

when I got to Boston my baggage was not here, they communicated that it would come in the next day. My bag never came in I been calling this company every single day no one knows nothing about the bag, I will be putting my lawyers in contact with this company I want my bag and Copa Airlines has not done nothing for me to find my bag.

This is out of control; I been waiting for 4 weeks and they dont even know there to places or it is at belo horizonte or it's in Panama.

No one contacted me no one did nothing about it.

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Loss:
$200009

Preferred solution: Find ny bag

User's recommendation: Never again