Copa Airlines
Reviews and Complaints
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Verified Reviewer | Tivoli, LazioNO way to speak to a live human to make arrangements and get answers!!
I suppose the first hint was the fact that I couldn't find a US number. This, in SPITE of LOTS of flights from Florida to South America.
But can I ask a question? Apparently NOT! I DID finally get into their "chat" feature, but is just a ROBOT telling you to go to Just Answer, pay money, and find out that it has NOTHING to do with Copa or the question that you were asking! Are they just trying to say *** Y___??
I get it: they are NOT going to speak to customers, so I guess I will go to an airline who WILL. I used to like Copa, but my view of them just went down in FLAMES! They owe me a refund for what I spent at Just Answer which has NO customer service for COPA!!
How stupid or mean! What is WRONG with Copa?
- Were once a nice airline with good service and fine personnel
- No customer service--make it impossible to communicate with them
Preferred solution: Answers about their service for a future flight (or more). Just a human with some knowledge and a phone number would be fabulous!
User's recommendation: Go elsewhere. This company doesn't like or care about its customers. And there is NO proof of purchase, I couldn't get that far!!
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Verified Reviewer | Kranj, KranjDelayed flight
Hello!
Booking reference: UNSEIA
Date of flight : 22.9.2023 ( Panama City-Costa Rica- Paris- Ljubljana connections)
Due to delay of my flight from Panama city to Costa Rica( copa airlines) I lost my flight from Costa Rica to Paris( airfrance) Another flight was handled from Copa Airlines and expenses were covered by Copa airlines ( very well handeled) But I had my seats reserved for my first flight, Costa Rica- Paris ( which i lost) and i reserved another seats for my second flight ( same flight, next day) . Can I get refound for my first flight's seats because I paid my seats for nothing, since i lost my flight.
Also sam thing for another connecting flight I reserved my seat for my connecting flight Paris- Ljubljana which I also obviously lost...
So I would like refound for that one too.The day after I flew from Paris - Venice because there wasn't an option to book another flight to Ljubljana.
Is there a chance I can get my expenses back because I needed to travel from Venice to Ljubljana on my own.
I hope It's understandable and we can find solution. Have a great day!
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Verified ReviewerMedical emergency
- Unable to reach anyone
Preferred solution: Assistance with proper seating (extra leg room window seat) and wheelchair assistance due to a recent total knee replacement and unexpected medical emergency.
User's recommendation: Don't fly Copa!
Horrible service
User's recommendation: Don’t
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed Issuance access With COPA Airline
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Harrow, EnglandMissing Luggage
I don’t know
Preferred solution: Deliver product or service ordered
User's recommendation: Bad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | The Bronx, New YorkHorrible
User's recommendation: Absolutely not
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerCannot call this company to edit my name on my plane ticket
Complaints for poor customer service
Professional
To book a flight from Boston to San Jose airport in Costa Rica
Minor Child Left in Foreign Country if you Don't Pay!
COAP had multiple issues during my recent trip to Colombia, including telling us my son was a no show and never boarded the flight leaving the United States then canceling his return flight home then strong arming us to pay to have him put back on his original flight with his family. If we did not pay they would leave him in Panama for more than 2 hours alone with no adult supervision.
They wanted this to happen even though they somehow lost his information in the system showing he never left the United States just days before.
COAP is an uncompassionate money hungry airline who doesn't care about their customers or their families just how much money they can make. Find another way to travel with your family it will be safer and ultimately cheaper than COPA Airlines.
- Flight staff is great
- Everything else
Preferred solution: I would like them to apologize for everything they put us through and refund the additional charges we were strong-armed to pay by their agents to get my son home safely.
User's recommendation: Fly with Someone else
Reclamos desde hace mucho sin solución
User's recommendation: Ninguna
Compre un vuelo y no me
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBaggae not found
I came My flight was on the date of 23 of May. Out of Vix (eurico salles) that went to airport at Belo Horizonte (confins) after it went to Panama City and Boston.
when I got to Boston my baggage was not here, they communicated that it would come in the next day. My bag never came in I been calling this company every single day no one knows nothing about the bag, I will be putting my lawyers in contact with this company I want my bag and Copa Airlines has not done nothing for me to find my bag.
This is out of control; I been waiting for 4 weeks and they dont even know there to places or it is at belo horizonte or it's in Panama.
No one contacted me no one did nothing about it.
Preferred solution: Find ny bag
User's recommendation: Never again
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